Terms & Conditions

Appointment.ink ("Appointment.ink", "we", "us") is a booking and client-management platform that connects tattoo artists ("Artists") with their clients ("Clients", "you"). Appointment.ink provides software only. We are not a tattoo studio, we do not perform tattoo services, and we are not a party to any agreement between an Artist and a Client.

The platform lets Artists present their work, receive tattoo inquiries, manage a client pipeline, schedule consultations and appointments, collect deposits, and gather signed waivers. Features may change over time as we improve the service.

Artists must provide accurate account information and keep their login credentials confidential. Artists are responsible for everything that happens under their account, for the accuracy of their availability, pricing and policies, and for complying with all laws and licensing requirements that apply to their tattoo practice, including health, safety, age-verification and consent regulations in their jurisdiction.

Submitting an inquiry or requesting an appointment does not guarantee a booking. Artists may approve, decline, or propose new times for any request at their discretion. An appointment is only confirmed when the Artist confirms it — which may require payment of a deposit. Availability shown on the site reflects the Artist's schedule at that moment and may change.

All deposits paid through Appointment.ink are non-refundable and non-transferable to another person.

A deposit reserves the Artist's time, covers design work and consultation time already performed, and compensates the Artist for turning away other bookings. It is credited toward the final price of your tattoo. A deposit is forfeited in full if you cancel, fail to appear, arrive unfit to be tattooed (for example intoxicated or with a skin condition in the tattoo area), or reschedule with less notice than the Artist requires. You must check the box confirming you understand this before any deposit can be paid; that acknowledgment is recorded with a timestamp.

Deposits are set and owned by the Artist, not by Appointment.ink, and we do not issue refunds on an Artist's behalf. An Artist may, entirely at their own discretion, offer a credit or refund; nothing in these terms requires them to. Any dispute about a payment is between the Client and the Artist. Where non-refundable deposits are restricted by mandatory consumer-protection law in your jurisdiction, that law prevails over this section.

Appointment.ink charges a platform fee of up to 7% of each transaction processed through the platform. Each Artist chooses how that fee is allocated: paid entirely by the Artist, paid entirely by the Client, or split evenly (3.5% each). Where any part of the fee is payable by the Client, it is shown as a separate line item before you pay, and it is included in the total you are charged. Platform fees and third-party payment-processing fees are non-refundable, including where an Artist chooses to refund a deposit.

Cancellation and rescheduling rules (including notice periods) are set by each Artist and shown at booking time. Deposits are not refunded on cancellation. Appointment.ink enforces the technical rules an Artist configures but is not responsible for the outcome of any cancellation or no-show.

You must be at least 18 years old to book, pay a deposit, or sign a waiver through the platform. Artists are responsible for verifying government-issued photo ID and complying with the minimum tattoo age and parental-consent rules in their jurisdiction.

Card payments are handled by our third-party payment processor; we do not store your full card details. By paying, you also agree to the processor's terms. Initiating a chargeback for a validly paid, non-refundable deposit is a breach of these terms; we may share your booking record, acknowledgment timestamp and communications with the processor to contest it, and Artists may decline future bookings from you.

You consent to transact electronically. Waivers signed on the platform, checkbox acknowledgments and timestamps are valid electronic records and signatures under the U.S. E-SIGN Act and comparable laws. By providing your phone number and email you agree to receive transactional messages about your booking (confirmations, reminders, waiver and deposit requests) from the Artist and the platform. Message and data rates may apply; reply STOP to opt out of texts or use the unsubscribe link in emails. Opting out of transactional messages may mean you miss appointment information.

Digital waivers are provided as a convenience. The content of each waiver, its legal sufficiency, and the decision to tattoo a Client based on disclosed health information are solely the Artist's responsibility. Clients must answer all waiver questions truthfully; providing false medical information may create serious health risks.

You agree not to:

• use the platform for any unlawful purpose;
• submit false, misleading, or fraudulent inquiries, bookings or payments;
• interfere with the service, probe its security, or scrape it at scale;
• share booking, waiver or calendar links that were issued to another person;
• upload content you do not have the right to share.

Appointment.ink owns the platform, its design and its software. Artists own their portfolio images, funnel content and branding. Clients retain ownership of the reference images they upload. By uploading content, you grant us the limited right to store, display and transmit it as needed to operate the service.

The service is provided "as is" and "as available". We do not warrant that it will be uninterrupted or error-free, that availability calculations will be perfect in every edge case, or that messages and reminders will always be delivered. Reminder emails and texts are a courtesy; keeping track of your appointment remains your responsibility.

To the maximum extent permitted by law, Appointment.ink is not liable for indirect, incidental, special or consequential damages, for lost revenue, or for any dispute, injury, dissatisfaction or claim arising from tattoo services provided by an Artist. Our total liability for any claim relating to the platform is limited to the fees you paid us in the twelve months before the claim, or $100 if you paid nothing.

We may update these terms from time to time and will post the new version on this page. Continued use after changes take effect means you accept them. We may suspend or terminate accounts that violate these terms.

You agree to indemnify and hold harmless Appointment.ink and its operators from any claim, loss or expense (including reasonable legal fees) arising from your use of the platform, your breach of these terms, or — for Artists — any tattoo service, health or safety incident, employment matter, or consumer claim relating to your practice.

These terms are governed by the laws of the State of Colorado, USA, without regard to conflict-of-law rules. You and Appointment.ink agree to first attempt to resolve any dispute informally by contacting us. If that fails, disputes will be resolved by binding individual arbitration or in the state or federal courts located in Colorado, and each party waives any right to participate in a class action. If any provision of these terms is found unenforceable, the rest remains in effect.

Questions about these terms can be sent to hello@appointment.ink.